How can we help?
Search your issue. Most fixes take two minutes. If you're still stuck, a Krelva specialist will follow up.
Locked out after paying?
Access can take a few minutes to activate. Here's how to restore it.
Access & Billing
- I paid on Whop but the site says I am not a member
Almost always an email mismatch between checkout and sign-in. Your payment is safe, and here is the two-minute fix.
- I bought on Whop before creating an account here
Sign up with the same email you used at checkout and your access links up automatically.
- Where is my TradingView indicator access?
Submit your exact TradingView username and Krelva verifies and processes the invite-only request. Here is how to track it.
- How do I cancel my subscription?
Cancel from Settings, Plan and Billing. Krelva sends the request to Whop for you, and access runs to the end of the period you paid for.
- Can I get a refund?
Payments are not refundable, except where required by law. Cancel anytime and your access runs to the end of the period you paid for.
Account & Sign-in
- I did not get my verification or password reset email
Check spam first, then resend from Settings or the forgot-password page. Both links expire after one hour.
- I signed up with Google but tried to log in with a password (or the reverse)
The sign-in page checks your email and routes you to the right method. Use the exact email you first signed up with.
- How do I change my email address?
You have a sign-in email and a billing email, managed in different places. Here is how to update each.
- How do I delete my account or my data?
How to request deletion, our response window, and how to turn analytics off without deleting your account.
Using Krelva
- The chart or video will not load
Refresh first, then check your connection and any content blocker. Here is the full checklist.
Still stuck? Open a ticket
Tell us what is going on and a Krelva specialist will reply to your email, usually within 24 to 48 hours.