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Quick fixes
I paid on Whop but the site says I am not a member
Nine times out of ten the email used at checkout is different from your sign-in email here (Apple Pay and browser autofill cause this). Your payment is safe and this is fixable in a couple of minutes. Follow the step-by-step fix.
I bought on Whop before creating an account here
Create your Krelva account with the same email address you used at checkout and your access links up automatically. If you already created an account under a different email, the same fix page covers connecting it.
Where is my TradingView indicator access?
Indicator access is granted by hand to your exact TradingView username, so there is a short wait after you submit it. You can check the status any time in Settings, under TradingView. See the full walkthrough.
How do I cancel my subscription?
Go to Settings, then Plan and Billing, and use the "Cancel subscription on Whop" button. Billing runs through Whop, so the button takes you to Whop's manage page to finish. Cancelling stops future charges, and your access continues to the end of the billing period you already paid for.
I did not get my verification or password reset email
Check your spam or junk folder first; the email comes from Krelva. For a fresh verification email, open Settings, Profile and use "Resend verification email." For a new password reset link, use the forgot password page again. Both links expire after one hour, so use the newest email. Note that verifying your email is optional; nothing in the product is locked behind it.
I signed up with Google but tried to log in with a password (or the reverse)
The sign-in page checks your email first and routes you to the right method: if your account is linked to Google it will tell you to use "Continue with Google," and if you signed up with a password it will ask for it. If you are stuck in a loop, use the exact email you originally signed up with and follow what the screen says for that address.
The chart or video will not load
Refresh the page first. If it still will not load: check your connection, pause any aggressive ad or content blocker for krelva.com, and try another browser or an incognito window. Lesson videos have a CC control in the player for captions when captions are available. If one specific lesson stays broken, tell us which one and we will fix it.
How do I change my email address?
There are two emails, and they are managed in different places. Your Krelva sign-in email cannot be changed self-serve yet; email us at info@krelva.com from your current address and we will help. Your billing email lives with Whop; change it in your Whop account settings at whop.com. If the two differ, Settings, Plan and Billing shows both and explains what is going on.
How do I get a refund?
Our Terms of Service state the policy: "Except where required by law, payments are not refundable. When you cancel, you are not charged again and your access runs to the end of the period you paid for." If you believe a charge was a mistake or your situation is covered by law, email us at info@krelva.com and we will look at it.
How do I delete my account or my data?
Email info@krelva.com from the email address on your account and ask for deletion; we respond within 45 days as described in our Privacy Policy. Deletion removes your personal information and passes the request to our analytics providers. To turn analytics off for your browser without deleting your account, use Privacy Choices.