Paid on Whop but no access?

After a purchase, access normally activates within a minute. When it does not, the usual cause is that the email used at checkout is different from the email you sign in with here. Apple Pay and browser autofill do this quietly.

1. Find the email address on your Whop receipt. That is the address your purchase is attached to.
2. If you have not created a Krelva account yet, create one with that same email address. Your access links up automatically.
3. If you already have a Krelva account under a different email, open Settings, Plan and Billing and use the "Already bought on Whop?" card to connect your Whop account.
4. Still locked out? Open a support ticket with the email address you used at checkout. Unmatched payments land in a queue our team reviews, and we can link your purchase to your account by hand.

Back to all support topics